Things You Should Be Looking For When Choosing an IT Support Company

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It’s imperative for small and medium-sized businesses to invest in IT support, particularly if they’re not at the stage of hiring an in-house IT team. However, how do you know what to look for in an IT support company? Here’s your guide to making the right choice for your business.

Location

One of the first and most important things to look for – location. If you’re looking for IT support in Sydney, then make sure you opt for a local company. There’s no point investing in a company that works overseas, in different time zones to you. A local company also means you can take advantage of any other services they provide. Including setting up new office networks or popping in to fix issues!

What They Offer

So, let’s say you’ve found the right IT support in Sydney – or so you think. What does the company offer? Do they sell the whole package or just a handful of IT services? By outsourcing all of your requirements to one company, you can save both time and money. Look for an IT support business that offers things such as backup and consulting, along with the regular support services.

Getting in Touch

How easy is it for you to get with this potential company? While you may think you’ve stuck gold with a local IT support in Sydney, perhaps they only open from 10 am until 4 pm. That wouldn’t exactly be helpful! And how many different ways can you get in touch with them? Do they have a dedicated support line? The easier they are to get hold of, the better it will be for your business.

Customer Service

It’s of vital importance that you pick an IT support company with impeccable customer service skills. After all, they are there to support you. Have a couple of phone conversations with the people there first. Find out what they’re like and how they respond to your queries. Are there any reviews available for them? What have other people said? The more you speak to the company, the more you can begin to trust your IT systems in their hands.

There are plenty of things to think about when choosing an IT support company. You want to make sure that they’re local and easy to get hold of. You need to make sure they offer all of the services you need, in one place! And you need to be sure they provide top notch customer service. Once all of those boxes have been ticked, you’ve found the right IT support in Sydney for your business.

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